Pricing: PilotBull charges clean service fees only. No VAT, GST, or any other tax is added to any transaction in any country. Prices shown are the final amount you pay.
Core principle: If your output isn't successfully generated and delivered, you're automatically refunded in full — no request needed.
1. How Payment & Delivery Works
Your card is charged at the time you confirm payment. PilotBull's system monitors every order, and if your output isn't successfully generated and delivered within a short window, the order is automatically detected as failed and a full refund is issued — without any action needed from you. This applies to every service on the platform.
2. Automatic Refunds
A full automatic refund is triggered without any action from you if:
•Your output was not generated and delivered shortly after payment (typically within about 30 minutes).
•A technical or system error on PilotBull's side prevented delivery.
Refunds appear within 3–5 business days on your original payment method.
3. Refunds as Discount Codes
Where applicable, refunds may be issued as a unique discount code rather than a card reversal. Refund discount codes are:
•Equivalent to the refund amount in your local currency.
•Unique, alphanumeric, single-use.
•Accompanied by a scannable QR code for easy mobile use.
•Valid for 12 months from the date of issue.
•Redeemable against any PilotBull purchase of the same or greater value.
•Non-cashable and non-transferable.
To use a discount code, enter it at checkout or scan the QR code when prompted.
4. Dispute Window
If your output was delivered but clearly does not match what was described, you may raise a dispute within 24 hours of delivery.
To raise a dispute: use the and include your order reference and a description of the issue. Upheld disputes receive a full refund as a discount code.
Disputes raised more than 24 hours after delivery are not eligible for review.
5. Non-Refundable Situations
The following are not eligible for refund because the service was delivered as described:
•Amazon did not reinstate your account — PilotBull generates the appeal tool — not the outcome. Amazon's decision is outside our control.
•Inaccurate or incomplete inputs — Output quality depends on what you submit. Outputs from incorrect inputs cannot be refunded.
•Change of mind after delivery — Once output has been generated and delivered, the service is complete.
•AI Detection fee — The USD $0.27 (approx. AED 1) processing fee is non-refundable once detection has run and a suggestion returned.
•Buyer classifieds — contact reveals — Once seller contact details have been displayed, the reveal fee is non-refundable.
•Discount codes already applied — Once used at checkout, a discount code cannot be refunded, reversed, or reissued.
6. Seller Classifieds — Reward, Not Refund
Classified listing fees are not refundable after submission. However, sellers who delete their listing before the 14-day auto-expiry receive a USD $0.27 (approx. AED 1) discount code as a goodwill reward — not a refund of any listing fee paid.
7. Referral Rewards
Referral reward codes are not redeemable for cash and cannot be refunded. If a qualifying purchase is reversed (e.g. fraud), the associated reward code will be cancelled.
Need to request a refund? Fill out the form below.
Enter the receipt code from your order confirmation email. Our team reviews each request within 24–48 hours.